At Nic Zoe Fashion Store, we approach returns and exchanges with the same sophistication and attention to detail that defines our fashion collections. Just as we meticulously curate each piece in our PETITE ranges and timeless ESSENTIALS, we’ve designed a returns process that reflects our commitment to excellence and customer satisfaction.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt date. To be eligible for return or exchange, items must meet the following criteria:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • JEWELRY (for hygiene reasons)
  • HATS + HAIR ACCESSORIES (for hygiene reasons)
  • Items marked as final sale
  • Gift cards

Return & Exchange Process

Step 1: Initiate Your Return or Exchange

To begin the process, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Nic Zoe Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return/Exchange: – [Item Name], [Size], [Color] – [Item Name], [Size], [Color] Reason for Return/Exchange: [Please specify reason – size issue, style preference, etc.] I have reviewed the return policy and confirm that the items meet all return eligibility requirements. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Step 2: Wait for Authorization

Our customer service team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions if applicable

Step 3: Package and Ship Your Return

Please include the following in your return package:

  • Items in original condition with tags attached
  • Original packaging
  • Copy of your order confirmation
  • Return authorization number clearly visible on the package

Step 4: Processing

Once we receive your return, please allow:

  • 3-5 business days for inspection and processing
  • You will receive email confirmation once your return is processed

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you receive your refund depends on your payment method:

Refund Methods

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to appear in your PayPal account

Deductions

Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • For exchanges, we cover the shipping costs for the replacement item

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. The exchange process follows the same steps as returns, with these additional notes:

  • Exchanges are processed once we receive your original item
  • If the requested exchange item is unavailable, we will issue a refund
  • We cover shipping costs for exchange items sent to you

International Returns

As we serve customers globally (excluding select Asian regions and remote areas), international returns follow the same policy with these considerations:

  • Customers are responsible for international return shipping costs
  • Customs duties and taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Assistance?

Our customer service team is here to help with the same elegance and precision that defines our BRANDS WE LOVE and BEST SELLERS collections.

Email: [email protected]

Address: 3328 Cambridge Court, Mesa, US 85205

Response Time: Within 24-48 hours during business days

We approach every return and exchange with the same dedication we apply to curating our collections—with elegance, attention to detail, and unwavering commitment to your satisfaction.